Design Estimator

Thames Water are currently looking for a Design Estimator to join the team in our developer services department.  Playing a vital role in enabling growth throughout the region allowing new customers access to life’s essential service for generations to come. The design team manage everything from connecting supplies for a new development to adopting or building over a sewer. Overseeing more than 15,000 connections every year, working with household customers, small builders and major developers.

What you will be doing as the Design Estimator
you’ll be responsible for designing and producing cost effective quotes for new clean water connections that result in safe and robust connections into our existing network. This role will require you to learn in-depth technical information about providing new water services to our customers.

You’ll need to make sure we provide first-class customer service to our customers, keeping them up to date with their projects throughout the life cycle of work. That means you’ll be involved from the receipt of their application form through to acceptance and payment of their connection quote and beyond.

Working collaboratively within an established team and across the business, you’ll work with a wide variety of stakeholders.

Duties to include but not limited to:

• Prepare designs and quotes for new water connections when required.
• Deal with customer enquiries and always liaise with areas of the business in the effective delivery of new connections while protecting Thames Water’s assets.
• Develop excellent relationships with internal and external stakeholders to ensure customers receive an exceptional experience.
• Carry out accurate work complying with company processes and regulatory requirements to agreed operational performance targets.
• Identify opportunities to change processes to improve the customer journey.
• Ensuring compliance with CDM and the relevant Health and Safety Legislation

What you should bring to the role:

• We’re looking for someone with outstanding customer service skills, who can be flexible and positive to ever changing customer and business needs. Strong communication skills are essential, as well as the ability to develop and maintain good working relationships to deliver exceptional customer service.
• Preferably educated to diploma/degree level (or equivalent) in engineering or other STEM discipline.
• You must be able to demonstrate strong written and verbal communication skills and the ability to build and maintain effective relationships. Previous experience of dealing with customer complaints, both written and verbal, is advantageous.
• The ideal candidate will have the ability to learn quickly and build knowledge of company processes and policies. Attention to detail will be vital, as you’ll be responsible for ensuring that all work is correct and compliant.
• You’ll have exceptional organisation ability and have good problem-solving skills. You’ll be a team player who’s able to work in a pressurised environment and meet demanding targets. You must be IT literate and understand internal systems and processes. Knowledge of water network operational processes is desirable but not essential.
• Applicants with experience of HSE in construction and/or CDM will be viewed favourably

What’s in it for you?

• Hourly Pay rate: £16.02
• Location: Hybrid - Clearwater Court - RG1 8DB  2 days in the office/3 days working from home. 
• Length of assignment: 26 weeks 
• Required Start date: 09.02.2025
• Hours: 36 hours per week Monday to Friday 9.00am - 5.00pm

Please note you will be on assignment at Thames Water via Pertemps 
Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.  Real purpose, real support, real opportunities.

Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process.

Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.